I got the Lilac case for IPhone 11 Pro Max and I’m in love with it. When I received it the volume buttons were a little loose. I emailed the company and they immediately got back to me!!! They’re sending me a replacement and I couldn’t be happier. I’ve bought from this company for awhile and the cases are amazing!!! This one is double layered without the extra bulkiness. Customer service was extremely nice and very responsive! If you’re looking for protection without the extra space, this is it!!!
Bought this case when I got my iphone 11 pro max. I honestly haven’t heard of the brand but the sales assistant offered it to me and they have a purple color in stock which is my favorite color so I bought it even though I find it expensive for a case. It was actually my first expensive case but it was worth every penny! It protected my phone, fits just right in my hand, not that heavy considering it has two layers of protection, camera part was a bit elevated so it protected the camera well plus its aesthetically pleasing. But a few days after I got it, it had stained and I tried everything to remove it but nothing worked so I decided to email them. They responded quickly and assisted me patiently. I bought it at a retailer store in the Philippines and they don’t offer return or exchanges so the customer service from the US offered to send me a new one, even ask me if I wanted a different color, paid the shipping fee considering it was an international package and it was directly sent to my house. Overall, I can say that this brand goes beyond their way to deliver excellent service to the customers. Product itself is sturdy and is made out of high standard quality but the effort to give outstanding customer satisfaction really exceeded my expectations. Thank you LAUT! Will definitely buy more in the future. More power and keep up the good work.